Frequently Asked Questions

goTracker is a professional software platform and allows you to track locations and monitor activity from an app on your phone or from a PC or from a tablet.
The platform allows you to locate your devices in seconds and track their activity and historical routes on your mobile device, or set designated areas (called geofences) that if your device moves or escapes from you will alert you immediately.

We take data seriously and ensure our system is always up to date with the latest security practices.
Your data and files are transmitted using SSL encryption both to and from your smartphone or web browser (the same as online banks).

With goTracker you get instant alerts of predefined events: when your device enters or exits a geofence, battery status, low signal etc.
The goTracker server sends you immediate alarms with:

  • Push notifications (native and browser)
  • SMS and Whatsapp messages
  • Emails

You can monitor your device location in real time using the app: during your walks, create safe areas around your device position on the map and you’ll be immediately notified if they leave that space.
With goTracker you can create 4 different types of safe area! (we call them 'geofences')

  • Fixed geofence
  • Static auto-geofence
  • Dynamic geofence
  • Click & Geofence

With goTracker you have different modes to receive data from your GPS device. The battery life of any GPS device depends on the mode you select.
You can quickly switch between them to use the one that suits your needs at that time, changing the heartbeats to send data.

goTracker is compatible with hundred devices you can buy in any shop or on-line.
We have a list of devices where you can choose from:


With goTracker you can monitor any number of devices. The platform is multi-device and you can watch all your devices on a single map.

Yes, you can install the app completely free of charge and stay connected to your device from wherever you are.

Yes, goTracker is used today in all over the world.
goTracker has several settings that make it easy to use, no matter where you are:

  • Multi language
  • Left-To-Right for arabian language
  • Measure settings
  • Time zone settings
  • Date format settings (month/day/year and day/month/year)
  • Time format settings (12-hour and 24-hour)

Yes, you can use on-the-go the goTracker app on any modern iOS or Android devices.
goTracker is web-based and runs in the cloud.
goTracker works in all major, modern web browsers: Internet Explorer 11 and higher, Firefox 43 and higher, Safari 5.1 and higher, Chrome 22 and higher and Microsoft Edge. Google Chrome is recommended.

Yes, you can add as many users and groups and view your device’s location and activity.
Give them your Account ID and password to login. Multiple individuals can access your device's location at the same time.
Visit your device's profile to send them an invitation to the free goTracker app and platform.

At the end of the subscription, you can provide a new payment and continue using the platform. If you choose not to continue, data from your account will be deleted after six months.

All our payments are secure and we accept:

  • credit card payments with Visa, MasterCard, American-Express and Maestro
  • PayPal
  • Apple Pay, Google Pay and Microsoft Pay

With the yearly plan we charge you the full amount for a year.
Choose the monthly option if you want to be charged on a monthly basis instead.
The payments are due every 30 days for the monthly plan and 360 days for the annual plan, starting from your first payment.

Yes. You can change your goTracker plan at any time by entering your account in the Billings section.

We are here and happy to help you and your devices with any issues relating the app or usage.
You can email us 24/7 at info@gotracker.net or by Skype.

Yes, any GPS device uses a 2G/3G network and this requires a SIM card to install inside the device itself and a mobile subscription with your carrier. This allows you to track your devices location almost anywhere they may go.

Absolutely no, you do not need to download any app from the Apple Store or Google Marketplace. The goTracker apps are PWA (Progressive Web Application).

Progressive Web Apps are user experiences that have the reach of the web, and are:

  • Reliable - Load instantly and never show the downasaur, even in uncertain network conditions.
  • Fast - Respond quickly to user interactions with silky smooth animations and no janky scrolling.
  • Engaging - Feel like a natural app on the device, with an immersive user experience.

You can always get in-deptht answers on our FAQs, or send us an email at info@gotracker.net.
We'll be glad to answer all of your questions.

If you have more questions, call us: info@gotracker.net We truly care about our users and our product.